Política de privacidad

Privacy Policy

Effective Date: August 3, 2026

Lumbarex ("we," "our," or "us") operates this online store and website, including all information, content, features, tools, products, and services made available through it (collectively, the "Services"). Our store is powered by Shopify, which enables us to provide you with a secure and reliable shopping experience.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, access, or use our Services, make a purchase, or otherwise communicate with us.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.

1. Personal Information We Collect

Depending on how you interact with our Services, we may collect the following categories of personal information:

Contact Information

  • Full name

  • Billing address

  • Shipping address

  • Telephone number

  • Email address

Payment Information

When you make a purchase, payment information is processed securely through our payment providers. Depending on your selected payment method, this may include:

  • Credit card information

  • Debit card information

  • Payment confirmation

  • Transaction identifiers

Lumbarex does not store your complete payment card information on its own servers.

Account Information

If you create an account with us, we may collect:

  • Username

  • Password

  • Account preferences

  • Saved addresses

  • Purchase history

Order Information

We collect information relating to your purchases, including:

  • Products viewed

  • Shopping cart contents

  • Wish list items

  • Orders placed

  • Returns

  • Exchanges

  • Cancellations

Communications

If you contact us, we may collect the information contained in your communications, including customer support requests, emails, and messages.

Device Information

When you visit our website, we automatically collect certain technical information, such as:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Language settings

  • Time zone

  • Referring website

  • Unique device identifiers

Usage Information

We also collect information about how you interact with our website, including:

  • Pages visited

  • Products viewed

  • Search terms

  • Time spent on pages

  • Clicks

  • Shopping behavior

  • Navigation patterns

2. How We Collect Personal Information

We collect personal information from several sources, including:

Information You Provide Directly

You provide information when you:

  • Place an order

  • Create an account

  • Subscribe to emails

  • Contact customer support

  • Submit reviews

  • Participate in promotions

Information Collected Automatically

We automatically collect certain information using:

  • Cookies

  • Pixels

  • Web beacons

  • Log files

  • Similar tracking technologies

These technologies help us improve website functionality, security, analytics, and user experience.

Information from Shopify

Because our store operates on Shopify, Shopify collects and processes certain information necessary to operate the platform, process payments, prevent fraud, and provide services.

Information from Third Parties

We may receive information from:

  • Payment processors

  • Shipping carriers

  • Marketing partners

  • Analytics providers

  • Fraud prevention providers

  • Other service providers that support our business operations

3. How We Use Your Personal Information

We use your personal information to:

Provide Our Services

Including:

  • Processing orders

  • Processing payments

  • Shipping products

  • Providing customer support

  • Managing returns

  • Processing refunds

  • Sending transactional communications

Improve Our Website

We analyze website performance to:

  • Improve navigation

  • Enhance shopping experience

  • Develop new features

  • Optimize website performance

Marketing

Where permitted by law, we may send promotional emails regarding:

  • New products

  • Discounts

  • Promotions

  • Special offers

  • Company news

You may unsubscribe at any time by clicking the unsubscribe link included in our emails.

Fraud Prevention

We use personal information to:

  • Detect fraudulent transactions

  • Prevent unauthorized access

  • Verify customer identity

  • Protect our business and customers

Legal Compliance

We may process personal information when necessary to:

  • Comply with applicable laws

  • Respond to lawful governmental requests

  • Enforce our Terms of Service

  • Protect our legal rights

  • Resolve disputes

4. How We Share Personal Information

We may disclose personal information to:

  • Shopify

  • Payment processors

  • Shipping carriers

  • Customer service providers

  • Cloud hosting providers

  • Analytics providers

  • Fraud prevention providers

  • Marketing service providers

  • Professional advisors

  • Government authorities when legally required

We never sell your personal information for monetary compensation.

However, some U.S. privacy laws may define certain advertising or analytics activities as "sharing" personal information. Where required by law, we provide the rights and choices described below.

5. Shopify

Our online store is hosted by Shopify Inc.

Shopify provides the e-commerce platform that enables us to sell our products and services.

Information submitted through our store may be processed by Shopify in accordance with Shopify's own Privacy Policy.

For additional information regarding Shopify's privacy practices, please visit:

https://privacy.shopify.com

Shopify may process personal information in multiple jurisdictions in order to provide its services.

Privacy Policy (Part 2)

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience, analyze website traffic, personalize content, and support our marketing efforts.

These technologies may include:

  • Cookies

  • Pixels

  • Web beacons

  • Local storage

  • Similar tracking technologies

Cookies help us:

  • Keep your shopping cart active

  • Remember your preferences

  • Authenticate your account

  • Measure website performance

  • Improve website functionality

  • Detect fraud

  • Deliver relevant advertising where permitted by law

Most web browsers automatically accept cookies. You may modify your browser settings to refuse or delete cookies; however, doing so may affect certain features or functionality of the Services.

Depending on your location, you may also have the ability to manage your cookie preferences through our cookie consent banner.

7. Third-Party Websites

Our Services may contain links to websites operated by third parties.

These websites have separate privacy policies and practices that are independent from Lumbarex.

We are not responsible for:

  • Their privacy practices

  • Their security measures

  • Their content

  • Their products or services

We encourage you to review the privacy policies of every third-party website you visit.

8. Children's Privacy

Our Services are not directed toward children under the age required by applicable law to provide valid consent.

We do not knowingly collect personal information from children.

If you believe that a child has provided us with personal information, please contact us immediately so that we may remove such information from our records.

Parents or legal guardians may request deletion of a child's information by contacting us using the details provided below.

9. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information against:

  • Unauthorized access

  • Disclosure

  • Alteration

  • Loss

  • Misuse

  • Destruction

Although we strive to protect your personal information, no method of electronic transmission or storage is completely secure.

Accordingly, we cannot guarantee absolute security.

Users are encouraged to protect their own login credentials and avoid transmitting confidential information through unsecured communication channels.

10. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill the purposes described in this Privacy Policy

  • Complete transactions

  • Maintain your account

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our agreements

  • Protect our legitimate business interests

When personal information is no longer required, it will be securely deleted or anonymized in accordance with applicable law.

11. Your Privacy Rights

Depending on your state of residence, you may have certain privacy rights under applicable U.S. privacy laws, including the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and other state privacy laws.

These rights may include:

Right to Know

You may request information regarding:

  • The categories of personal information collected

  • The sources of that information

  • The purposes for collecting it

  • Categories of third parties with whom information is shared

Right to Access

You may request a copy of the personal information we maintain about you.

Right to Correct

You may request correction of inaccurate personal information.

Right to Delete

You may request deletion of personal information, subject to legal exceptions.

Right to Data Portability

Where applicable, you may request a portable copy of your personal information.

Right to Opt Out

Where required by applicable law, you may opt out of:

  • Targeted advertising

  • Certain data sharing activities

  • Certain profiling activities

If legally required, we will honor recognized opt-out preference signals such as the Global Privacy Control (GPC).

Non-Discrimination

We will not discriminate against you for exercising any privacy rights available under applicable law.

12. Marketing Communications

If you subscribe to receive promotional communications, we may send you information regarding:

  • New products

  • Product launches

  • Promotions

  • Discounts

  • Special events

  • Company updates

You may unsubscribe at any time by clicking the "Unsubscribe" link contained in our marketing emails.

Even if you opt out of marketing emails, we may still send transactional communications relating to:

  • Purchases

  • Orders

  • Shipping updates

  • Returns

  • Account notifications

  • Security notices

13. International Data Transfers

Because our business operates internationally and our online store is powered by Shopify, your personal information may be transferred to and processed in countries other than your own.

Where required by applicable law, we implement appropriate safeguards designed to protect personal information during international transfers.

By using our Services, you acknowledge that your information may be processed outside your country of residence.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in our business practices

  • Operational requirements

  • Legal obligations

  • Regulatory developments

  • Technological improvements

When changes are made, we will update the Effective Date shown at the beginning of this Privacy Policy.

Your continued use of the Services after any changes become effective constitutes acceptance of the updated Privacy Policy.

15. Contact Information

If you have questions about this Privacy Policy or wish to exercise any applicable privacy rights, please contact us:

Lumbarex

Owner: Ferney Lopez Toro

Email: contacto@lumbarex.com

Phone: +57 3332405766

Address: Calle 16 No. 25-77, La Ceja, Antioquia 055010, Colombia

We will respond to privacy-related requests within the timeframe required by applicable law.