Return & Refund Policy

Effective Date: August 3, 2026

At Lumbarex, we want you to be completely satisfied with your purchase. If you are not satisfied, we're here to help.

Returns

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must:

• Be in the same condition that you received it.

• Be unused and unworn.

• Include all original tags and packaging.

• Be accompanied by the receipt or proof of purchase.

To start a return, please contact us at:

Email: fercodropidropi@gmail.com

If your return request is approved, we will provide you with return instructions and, when applicable, a prepaid return shipping label.

Return Address:

[INSERT RETURN ADDRESS]

Items returned without prior return authorization will not be accepted.

If you have any questions regarding returns, please contact us at contacto@lumbarex.com

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Return Shipping Costs

If the return is due to a defective, damaged, incorrect, or faulty item, Lumbarex will cover the cost of return shipping.

For all other returns, the customer is responsible for the cost of return shipping. Original shipping charges (if any) are non-refundable unless the return is the result of our error.

We recommend using a trackable shipping service, as Lumbarex cannot be responsible for returns lost in transit.

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Restocking Fee

Lumbarex does not charge any restocking fees.

Customers who meet the eligibility requirements of this policy will receive a refund without any additional deductions, except for applicable return shipping costs where the customer is responsible.

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Damaged or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive an item that is defective, damaged, or incorrect, contact us as soon as possible so we can evaluate the issue and resolve it promptly.

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Non-Returnable Items

Certain items cannot be returned, including but not limited to:

• Perishable goods (such as food, flowers, or plants)

• Custom-made or personalized products

• Personal care products (such as beauty products)

• Hazardous materials

• Flammable liquids

• Gases

If you have questions about whether your item is eligible for return, please contact us before initiating the return.

We also do not accept returns on:

• Sale or clearance items

• Gift cards

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Exchanges

The fastest way to receive the item you want is to return the original item. Once your return has been approved, simply place a new order for the replacement item.

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Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method within 10 business days.

Please note that your bank or credit card issuer may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:

contacto@lumbarex.com

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Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Lumbarex

Email: contacto@lumbarex.com

Phone: +57 3332405766