Términos del servicio

Terms of Service

Effective Date: August 3, 2026

GENERAL INFORMATION

Welcome to Lumbarex.

The terms "we," "us," and "our" refer to Lumbarex.

Lumbarex operates this online store and website, including all related information, content, features, tools, products, and services (collectively, the "Services") to provide you, the customer, with a curated shopping experience.

Our store is powered by Shopify, which enables us to provide the Services.

These Terms of Service ("Terms"), together with any policies referenced herein, describe your rights and responsibilities when accessing or using our Services.

Please read these Terms carefully before using our Services. They contain important information regarding your legal rights, including warranty disclaimers, limitations of liability, and dispute provisions.

By visiting, accessing, browsing, purchasing from, or otherwise using our Services, you agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree with these Terms or our Privacy Policy, you must not access or use our Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you have reached the legal age of majority in your state or province of residence, or that you have given your consent to allow any minor dependents under your care to use the Services on devices that you own, purchase, or manage.

To access or use certain features of the Services, including browsing our online store or purchasing products, you may be required to provide certain information, including but not limited to:

  • Name

  • Email address

  • Billing information

  • Payment information

  • Shipping information

You represent and warrant that all information you provide is accurate, complete, current, and that you have all necessary rights to provide such information.

You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You may not transfer, sell, assign, or otherwise permit another person to use your account.

SECTION 2 – OUR PRODUCTS

We make every reasonable effort to display our products and services as accurately as possible.

However, we cannot guarantee that:

  • Product colors displayed on your device will be completely accurate.

  • Images perfectly reflect the actual appearance of products.

  • Products will exactly match your expectations.

Product appearance may vary depending on:

  • Device type

  • Screen resolution

  • Browser settings

  • Display configuration

All product descriptions, specifications, pricing, availability, and other information may be modified at any time without prior notice.

We reserve the right to discontinue any product at any time.

We may also limit the quantities of any products or services offered to any individual, geographic region, or jurisdiction.

SECTION 3 – ORDERS

By placing an order, you submit an offer to purchase our products.

Lumbarex reserves the right to accept or reject any order for any reason at its sole discretion.

An order is not considered accepted until payment has been authorized and we have confirmed acceptance of the order.

You are responsible for reviewing your order carefully before completing your purchase.

Because orders are processed promptly, we may not be able to modify or cancel an order after it has been accepted.

If we refuse, modify, or cancel an order, we will attempt to notify you using the email address, billing address, or telephone number provided during checkout.

Returns and exchanges are governed exclusively by our Return & Refund Policy.

You represent that products purchased through our Services are intended solely for your personal or household use and not for resale or commercial export.

SECTION 4 – PRICING AND BILLING

Prices, promotions, discounts, and special offers are subject to change without notice.

The price charged for any product will be the price displayed at the time your order is placed and confirmed.

Unless expressly stated otherwise, prices displayed do not include:

  • Sales taxes

  • Shipping charges

  • Handling fees

  • Customs duties

  • Import taxes

  • Other governmental fees

Prices displayed on our website may differ from prices offered through physical stores or third-party marketplaces.

From time to time, promotional offers may be subject to additional terms and conditions.

Where promotional terms conflict with these Terms of Service, the promotional terms shall prevail.

You agree to provide current, complete, and accurate purchase, payment, and account information for every order.

You further agree to promptly update your information whenever necessary, including:

  • Email address

  • Payment details

  • Billing information

  • Shipping information

You represent and warrant that:

  • The payment information you provide is accurate.

  • You are authorized to use the selected payment method.

  • Your payment provider will honor the charges.

  • You will pay all applicable charges, including taxes and shipping costs.

SECTION 5 – SHIPPING AND DELIVERY

Delivery times provided through our Services are estimates only and are not guaranteed.

Lumbarex shall not be liable for delays caused by:

  • Shipping carriers

  • Customs authorities

  • Weather conditions

  • Labor disputes

  • Supply chain interruptions

  • Force majeure events

  • Circumstances beyond our reasonable control

Ownership of products and the risk of loss transfer to you once the products have been delivered to the carrier responsible for shipment.

SECTION 6 – INTELLECTUAL PROPERTY

The Services, including but not limited to:

  • Text

  • Images

  • Graphics

  • Product descriptions

  • Logos

  • Icons

  • Audio

  • Video

  • Software

  • Website design

  • Layout

  • Product reviews

  • Trademarks

  • Service marks

are owned by or licensed to Lumbarex, its licensors, or its affiliates, and are protected by United States and international copyright, trademark, patent, and other intellectual property laws.

These Terms grant you a limited, non-exclusive, non-transferable license to access and use the Services solely for your personal, non-commercial use.

Except as expressly authorized in writing, you may not:

  • Copy

  • Reproduce

  • Modify

  • Republish

  • Upload

  • Download

  • Distribute

  • Display

  • Perform

  • Store

  • Transmit

  • Create derivative works from any part of the Services.

Nothing contained in these Terms grants you any ownership rights or licenses to any intellectual property owned by Lumbarex, Shopify, or any third party.

Unauthorized use of the Services may violate applicable intellectual property laws.

All rights not expressly granted are reserved.

The names Lumbarex, associated logos, product names, service names, designs, and slogans are trademarks or trade dress owned by Lumbarex or its licensors.

Shopify and all related trademarks remain the exclusive property of Shopify Inc.

All other trademarks displayed on the Services remain the property of their respective owners.

Terms of Service (Part 2)

SECTION 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools that we neither monitor nor control.

You acknowledge and agree that such tools are provided on an "AS IS" and "AS AVAILABLE" basis, without any warranties, representations, or conditions of any kind and without any endorsement.

Lumbarex shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the Services is entirely at your own risk and discretion. You are responsible for reviewing and accepting the terms and conditions under which those tools are provided by the applicable third-party providers.

We may also introduce new features, functionality, products, services, tools, or resources in the future. Such additions shall also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

The Services may contain materials, content, or hyperlinks to websites operated by third parties, including embedded third-party functionality.

We are not responsible for examining or evaluating the content, accuracy, policies, or practices of any third-party websites.

If you choose to leave our Services to access third-party websites, you do so entirely at your own risk.

Lumbarex shall not be liable for any damages or losses arising from:

  • Your access to third-party websites;

  • Purchases made through third-party websites;

  • Third-party products or services;

  • Third-party content;

  • Any other interactions with third parties.

We encourage you to carefully review the policies, terms, and privacy practices of any third-party website before engaging in any transaction.

Any complaints, claims, questions, or concerns regarding third-party products or services should be directed to the applicable third party.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Our online store operates using Shopify's e-commerce platform, which enables us to provide the Services.

However, all purchases made through this website are transactions solely between you and Lumbarex.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any transaction between you and Lumbarex, including any injury, damage, loss, claim, dispute, refund, or warranty arising from your purchase of products or services.

You expressly release Shopify and its affiliates from any claims, liabilities, damages, or losses arising out of or related to transactions conducted through this website.

SECTION 10 – PRIVACY POLICY

All personal information collected through our Services is governed by our Privacy Policy, which forms part of these Terms of Service.

By using our Services, you acknowledge that you have read and understood our Privacy Policy.

Because our online store is hosted by Shopify, Shopify also collects and processes certain personal information necessary to operate and improve the Services.

Information submitted through our Services may be transmitted to Shopify and to authorized third-party service providers located in countries other than your own for purposes including:

  • Processing transactions;

  • Hosting the website;

  • Fraud prevention;

  • Payment processing;

  • Customer support;

  • Analytics;

  • Service improvement.

For additional information regarding the processing of personal information, please review both our Privacy Policy and Shopify's Privacy Policy.

SECTION 11 – USER COMMENTS AND SUBMISSIONS

If you submit ideas, suggestions, reviews, proposals, comments, feedback, recommendations, or other content ("Comments"), whether by email, through the Services, or by any other means, you grant Lumbarex a perpetual, worldwide, irrevocable, royalty-free, sublicensable license to:

  • Use;

  • Reproduce;

  • Modify;

  • Adapt;

  • Publish;

  • Translate;

  • Distribute;

  • Display;

  • Create derivative works from such Comments in any medium and for any purpose, including commercial purposes.

This license enables us to operate, improve, optimize, promote, and provide our Services.

You represent and warrant that:

  • You own or otherwise control all rights in the Comments you submit;

  • You have disclosed any compensation or incentives received in connection with your Comments;

  • Your Comments do not violate these Terms of Service or any applicable law.

Lumbarex is under no obligation to:

  • Maintain Comments in confidence;

  • Pay compensation for Comments;

  • Respond to Comments.

We reserve the right, but not the obligation, to monitor, edit, refuse, or remove any Comments that we determine, in our sole discretion, to be:

  • Illegal;

  • Offensive;

  • Threatening;

  • Defamatory;

  • Fraudulent;

  • Obscene;

  • Infringing upon intellectual property rights;

  • Otherwise objectionable.

You further agree that your Comments shall not:

  • Violate any third-party rights;

  • Contain unlawful material;

  • Include malicious software, viruses, or harmful code;

  • Misrepresent your identity or affiliation;

  • Mislead other users regarding the origin of the Comments.

You are solely responsible for the accuracy and legality of any Comments you submit.

SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information available through our Services may contain typographical errors, inaccuracies, or omissions relating to:

  • Product descriptions;

  • Pricing;

  • Promotions;

  • Offers;

  • Shipping charges;

  • Delivery times;

  • Product availability.

We reserve the right to:

  • Correct errors;

  • Update information;

  • Modify content;

  • Cancel orders;

at any time without prior notice, including after an order has been submitted.

SECTION 13 – PROHIBITED USES

You may access and use the Services only for lawful purposes.

You agree not to use the Services:

  • For any unlawful or fraudulent purpose;

  • To violate any applicable federal, state, local, or international law;

  • To infringe intellectual property rights;

  • To harass, abuse, threaten, intimidate, or discriminate against any person;

  • To publish false or misleading information;

  • To distribute spam, unsolicited communications, chain letters, or similar content;

  • To impersonate another person or entity;

  • To interfere with another user's use of the Services.

You also agree not to:

  • Upload viruses, malware, ransomware, spyware, or malicious code;

  • Copy, scrape, extract, reproduce, or commercially exploit any portion of the Services;

  • Collect personal information belonging to other users without authorization;

  • Use bots, spiders, crawlers, automated scripts, artificial intelligence agents, or data-mining tools to access the Services except where expressly authorized;

  • Circumvent security features or technical restrictions;

  • Attempt unauthorized access to our systems;

  • Interfere with the operation, integrity, or security of the Services.

If we determine, in our sole discretion, that you have violated these Terms, we may suspend, restrict, or permanently terminate your access to the Services without prior notice.

Terms of Service (Part 3)

SECTION 14 – AI AGENTS

14.1 Application of These Terms

This section ("Agent Terms") applies if you use, authorize, enable, or otherwise permit any Agent to access, use, or interact with any part of the Services.

For purposes of these Terms, an Agent means any software application or service capable of performing autonomous or semi-autonomous actions on behalf of an individual or organization, including artificial intelligence systems, automated software, bots, or similar technologies, with or without direct human supervision.

14.2 Agent Identification

No Agent may access, use, or interact with the Services unless it continuously identifies itself and operates in full compliance with these Terms.

Furthermore, no Agent may access or interact with the Services if Lumbarex has requested that such Agent discontinue or refrain from accessing the Services.

14.3 Right to Restrict Agent Access

Lumbarex reserves the right to limit, suspend, restrict, or technically control how any Agent accesses or interacts with the Services.

Such restrictions may include technical measures designed to protect the integrity, security, availability, and proper operation of the Services.

14.4 Agent Requirements

Every Agent accessing the Services must:

  • Clearly identify itself in every HTTP or HTTPS request.

  • Include an appropriate User-Agent identifier identifying the software as an Agent.

  • Never conceal or misrepresent that access originates from automated software.

  • Not imitate human browsing behavior in order to avoid detection.

  • Not bypass CAPTCHA systems or other technologies intended to distinguish humans from automated systems.

  • Truthfully respond whenever requested to identify whether activity originates from an automated system.

  • Not circumvent, disable, interfere with, or avoid any security, authorization, access-control, robot exclusion protocol, or similar technical protection implemented by Lumbarex.

Failure to comply with these requirements may result in immediate blocking of access to the Services.

SECTION 15 – TERMINATION

Lumbarex reserves the right, at its sole discretion, to suspend or terminate your access to all or any portion of the Services at any time and without prior notice.

Termination does not relieve you of any payment obligations or liabilities that arose prior to termination.

The following provisions shall survive termination of these Terms:

  • Intellectual Property

  • User Comments

  • Warranty Disclaimer

  • Limitation of Liability

  • Indemnification

  • Severability

  • Waiver

  • Entire Agreement

  • Assignment

  • Governing Law

  • Privacy Policy

  • Any provision that by its nature is intended to survive termination

SECTION 16 – DISCLAIMER OF WARRANTIES

The information made available through the Services is provided solely for general informational purposes.

Lumbarex does not warrant that any information available through the Services is accurate, complete, reliable, current, or suitable for any particular purpose.

Any reliance you place upon such information is entirely at your own risk.

UNLESS EXPRESSLY STATED OTHERWISE BY LUMBAREX, THE SERVICES AND ALL PRODUCTS MADE AVAILABLE THROUGH THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LUMBAREX DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

  • Merchantability;

  • Fitness for a particular purpose;

  • Title;

  • Non-infringement;

  • Quiet enjoyment;

  • Commercial quality;

  • Durability.

LUMBAREX DOES NOT WARRANT THAT:

  • THE SERVICES WILL OPERATE WITHOUT INTERRUPTION;

  • THE SERVICES WILL BE SECURE;

  • THE SERVICES WILL BE ERROR-FREE;

  • DEFECTS WILL BE CORRECTED;

  • THE SERVICES WILL BE FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS.

Some jurisdictions do not permit certain warranty disclaimers. Accordingly, portions of this section may not apply to you.

SECTION 17 – LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LUMBAREX, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, LICENSORS, SERVICE PROVIDERS, AND SHOPIFY (INCLUDING ITS AFFILIATES) SHALL NOT BE LIABLE FOR ANY:

  • Direct damages;

  • Indirect damages;

  • Incidental damages;

  • Consequential damages;

  • Special damages;

  • Exemplary damages;

  • Punitive damages;

INCLUDING, WITHOUT LIMITATION:

  • Lost profits;

  • Lost revenue;

  • Lost business opportunities;

  • Lost savings;

  • Loss of goodwill;

  • Loss of data;

  • Business interruption;

  • Replacement costs;

  • Any similar economic losses.

This limitation applies regardless of whether the claim is based upon:

  • Contract;

  • Tort;

  • Negligence;

  • Strict liability;

  • Statute;

  • Any other legal theory.

This limitation applies even if Lumbarex has been advised of the possibility of such damages.

Some jurisdictions do not allow certain exclusions or limitations of liability. In such jurisdictions, liability shall be limited only to the maximum extent permitted by law.

SECTION 18 – INDEMNIFICATION

You agree to defend, indemnify, and hold harmless:

  • Lumbarex;

  • Shopify;

  • Their affiliates;

  • Officers;

  • Directors;

  • Employees;

  • Agents;

  • Contractors;

  • Licensors;

  • Service providers;

from and against any claims, liabilities, damages, judgments, losses, expenses, or costs, including reasonable attorneys' fees, arising out of or relating to:

  • Your violation of these Terms of Service;

  • Your violation of applicable law;

  • Your infringement of any third-party rights;

  • Your access to or use of the Services.

Lumbarex reserves the right to assume exclusive control over the defense of any matter subject to indemnification.

You agree to cooperate fully in defending any such claim.

SECTION 19 – SEVERABILITY

If any provision of these Terms of Service is determined by a court of competent jurisdiction to be unlawful, invalid, or unenforceable, that provision shall nevertheless be enforced to the fullest extent permitted by applicable law.

The unenforceable portion shall be deemed severed from these Terms without affecting the validity or enforceability of the remaining provisions, which shall continue in full force and effect.

Terms of Service (Part 4)

SECTION 20 – WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service, together with our Privacy Policy, Return & Refund Policy, and any other policies or operating rules posted on this website, constitute the entire agreement and understanding between you and Lumbarex regarding your use of the Services.

They supersede all prior or contemporaneous agreements, communications, negotiations, proposals, and understandings, whether oral or written, relating to the Services.

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

SECTION 21 – ASSIGNMENT

You may not assign, transfer, delegate, sublicense, or otherwise dispose of any of your rights or obligations under these Terms of Service without the prior written consent of Lumbarex.

Any attempted assignment in violation of this section shall be null and void.

Lumbarex may freely assign, transfer, delegate, or otherwise dispose of these Terms, or any rights and obligations arising under them, without notice or your consent.

SECTION 22 – GOVERNING LAW

These Terms of Service and any separate agreements through which we provide products or Services shall be governed by and construed in accordance with the laws of the United States.

To the extent permitted by applicable law, any dispute arising out of or relating to these Terms or your use of the Services shall be subject to the exclusive jurisdiction of the appropriate federal or state courts having jurisdiction over such matters.

Nothing in these Terms limits any rights that may not legally be waived under applicable consumer protection laws.

SECTION 23 – HEADINGS

The headings used in these Terms of Service are provided solely for convenience and reference purposes.

They shall not affect the meaning, interpretation, or enforceability of any provision of these Terms.

SECTION 24 – CHANGES TO THESE TERMS OF SERVICE

You may review the most current version of these Terms of Service at any time on this page.

Lumbarex reserves the right, in its sole discretion, to update, modify, replace, or revise any part of these Terms of Service by posting the revised version on this website.

Where required by applicable law, we will provide notice of material changes before they become effective.

Your continued access to or use of the Services after any revisions become effective constitutes your acceptance of the updated Terms of Service.

If you do not agree to the revised Terms, you must discontinue use of the Services.

SECTION 25 – CONTACT INFORMATION

Questions regarding these Terms of Service should be directed to:

Lumbarex

Owner: Ferney Lopez Toro

Email: contacto@lumbarex.com

Phone: +57 3332405766

Business Address:

Calle 16 No. 25-77

La Ceja, Antioquia 055010

Colombia

Legal Notice

These Terms of Service apply to all visitors, customers, users, and others who access or use the Services offered through www.lumbarex.com.

By continuing to use this website, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Service, together with our Privacy Policy, Return & Refund Policy, and any other policies referenced on this website.

If you have any questions regarding these Terms, please contact us before using the Services.